Frequently Asked Questions

CAN I USE TWO DEVICES AT THE SAME TIME ON ONE SUBSCRIPTION?

No, you can’t. Multi connecting on 1 account can block your username and IP address.

WHAT KIND OF QUALITY SERVICE WE ARE PROVIDING?

As Sky IPTV, we offer worldwide TV broadcasts to your liking. All live TV broadcasts are classified by countries, and so is the movies section.

HOW MUCH BANDWIDTH DOES THE IPTV STREAM USE?

Our IPTV streams use the latest H264 technology, offering the best compression and quality. The IPTV stream sizes are roughly around 8 Mbit. However when changing channels the H264 protocol may bounce higher slightly to begin showing the picture, this is why a 16 Mbit minimum internet connection speed is required, 30 Mbit for HD channels.

WHAT KIND OF DEVICES DO YOU SUPPORT?

We support all kind of devices such as: MAG, Android Smart Phone, Android Boxes, Enigma, DreamBox, Vu+ (…), PC, VLC, Kodi/XBMC (…), Smart TV.

DO I NEED SATELLITE FOR USING IPTV?

No, you will connect to Sky Server IPTV servers via Internet and you don’t need dish and satellite equipments.

WHAT ARE THE ADVANTAGES OF IPTV?

The biggest advantage of IPTV services is that you can access many worldwide TV broadcasts under one roof.

WHAT IS IPTV?

IPTV means the delivery of tv broadcasts to the audience via data packages over the internet connection.

RESPONSE TIME TO TICKETS ON SKY SERVER IPTV SUPPORT ?

Issuing a ticket for account activation or technical support will get responded between 1 hour to 2. But we intent to reply within the hour of receiving the mentioned tickets. But during peak hours this can take up to 3 hours.

I'VE UPLOADED THE PLAYLIST, BUT THE CHANNELS DOESN'T WORK IN MY SMART TV?

Please, make sure your playlist is working, using IPTV Player or VLC Player on PC .

THE CHANNELS WORK IN VLC PLAYER, BUT DOES NOT WORK IN SIPTV APP?

If you have webOS or Tizen TVs and your streams are multicast, the UDP to HTTP function has to be turned on in app’s settings and to be set up on your router.

CAN AN ANDROID TV BOX DEVICE TURN MY TV INTO A SMART TV?

The answer is yes. This is because you will have access to all sorts of apps from the android google playstore. It makes your TV interactive. You can download and install several iptv apps that you can use to watch our service on your Tv.

WI-FI OR ETHERNET?

We always recommend that you connect your device hardware (ethernet).

WHAT IS AN ANDROID TV BOX?

An Android TV box is essentially a mini PC running an Android operating system. With various Android apps including XBMC.

SOMETIMES WHEN I WATCH A MOVIE IT KEEPS BUFFERING?

Sometimes you may experience buffering due to low internet speed or high internet traffic . If you experience buffering press “pause” for 10-15 seconds and resume, most of the time that will eliminate or reduce the buffer.

MY PLAYLIST IS NOT LOADING/WORKING ANYMORE. WHY ?

Please submit ticket to Sky Server IPTV Support and ask to check if your IP is blocked. It will be unblocked if yes.

I'M FACING TO BUFFERING ISSUES WITH CHANNELS. WHAT IS HAPPENING ?

First, check your internet connection or router and restart it, and check the device’s settings where you use your Sky IPTV subscription. If you still have issues, it seems that your ISP is blocking the IPTV traffic. Test with other ISP connection. You shouldn’t get any issues after doing this.